Privacy Policy
Vibez Fitness Center & Spa
Last updated: 30 September 2026
Vibez Fitness Center & Spa ("Vibez", "we", "us", or "our") respects your privacy and is committed to handling your personal information carefully and transparently. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when you visit our website or use our facilities and services.
This policy has been drafted in alignment with applicable UAE data-protection principles, including those set out in Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Who we are
Vibez Fitness Center & Spa is a ladies-only fitness and wellness facility located in Abu Dhabi, United Arab Emirates.
Address: Villa 3, An Nadeela St., Al Mushrif, Abu Dhabi, UAE
Phone: 02 443 3077
WhatsApp: 055 551 2330
Email: admin@vibezfitness.ae
Website: https://www.vibezfitness.ae
2. Information we collect
Information you give us directly. Your name, email address, phone number, and any message content when you complete a contact form, enquire about membership, book a class or appointment, subscribe to updates, or contact us by phone or WhatsApp.
Membership and booking information. Membership type and status, class and appointment bookings, attendance records, and payment or billing records associated with your membership.
Health and fitness information. Where you choose to provide it, for example on a health questionnaire, during a fitness assessment, or when discussing a medical condition or injury relevant to your training, we may collect health-related information. We treat this as sensitive and use it only to deliver services safely and appropriately.
Information collected automatically. When you visit our website we may collect your IP address, browser type and version, device type, operating system, referring page, pages viewed, and the dates and times of your visits. This is collected through cookies and similar technologies.
Images. We may take photographs or video at the facility or at events. Where an image identifies you and we intend to use it for marketing, we will seek your consent.
3. How we use your information
We use personal information to: respond to your enquiries and provide customer support; register and manage memberships, bookings, and class attendance; process payments and maintain billing records; deliver training, spa, and wellness services safely, including accounting for health information you have shared with us; send service messages such as booking confirmations, schedule changes, and account notices; send marketing communications about classes, offers, and events where you have consented, and you may withdraw that consent at any time; operate, secure, maintain, and improve our website and facilities; understand how our website is used, in aggregate, so we can improve it; and meet legal, regulatory, accounting, and record-keeping obligations.
4. Cookies and website analytics
Our website uses cookies and similar technologies. Some are necessary for the site to function. Others help us understand site usage or support marketing measurement.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site work.
5. Third-party services and integrations
We rely on established third-party providers to run our website and our business. These providers process certain information on our behalf, or in their own right, under their own privacy policies. They include:
Wix, for website hosting, site infrastructure, forms, and customer contact records.
Mindbody, for class schedules, appointment booking, membership management, and payment processing. Bookings and scheduling on our site are delivered through embedded Mindbody widgets, and information you enter into those widgets is processed by Mindbody.
ClassPass, where you access Vibez through a ClassPass membership, so booking and attendance information is exchanged with ClassPass.
Payment processors, to authorise and process card and other payments. We do not store full payment card numbers on our own systems.
Google, for website analytics and tag management, used to measure and improve site performance.
Meta (Facebook and Instagram) and other social platforms, for our social presence and, where applicable, advertising measurement.
LinkedIn, for our corporate page, corporate wellness communications, and related business outreach.
WhatsApp, where you choose to contact us on WhatsApp, so your message and phone number are processed through that service.
Email and communication tools, to send service and marketing messages.
We encourage you to review the privacy policies of these providers for details of their own practices. We do not sell your personal information.
6. Sharing and disclosure
Beyond the service providers described above, we may disclose personal information to professional advisers such as accountants, auditors, and lawyers; where required by law, regulation, court order, or a lawful request from a competent UAE authority; to protect the rights, property, or safety of Vibez, our members, our staff, or others; and in connection with a sale, merger, or reorganisation of our business, subject to appropriate protections.
7. International transfers
Some of our providers operate or store data outside the United Arab Emirates. Where personal information is transferred outside the UAE, we take reasonable steps to ensure it remains protected to a standard consistent with applicable UAE data-protection principles.
8. Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, tax, accounting, and record-keeping requirements. Retention periods vary by record type. When information is no longer needed we take reasonable steps to delete it or render it non-identifiable.
9. Security
We apply reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorised access, disclosure, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your choices and rights
Subject to applicable UAE law, you may request access to the personal information we hold about you; ask us to correct information that is inaccurate or incomplete; ask us to delete information where there is no continuing legal or business reason to retain it; object to, or ask us to restrict, certain uses of your information; withdraw consent where we rely on consent, including for marketing; and request a copy of information you provided to us, in a commonly used format.
To make a request, contact us using the details in Section 12. We may need to verify your identity before acting. We aim to respond within a reasonable period.
11. Children's privacy
Our website and services are directed at adults. We do not knowingly collect personal information from children without the consent of a parent or guardian. Where a minor participates in a programme at our facility, we collect only what is necessary and with the involvement of a parent or guardian.
12. Contact us
If you have questions about this Privacy Policy, or wish to exercise any of the choices described above, please contact us:
Vibez Fitness Center & Spa
Villa 3, An Nadeela St., Al Mushrif, Abu Dhabi, UAE
Phone: 02 443 3077
WhatsApp: 055 551 2330
Email: admin@vibezfitness.ae
Website: https://www.vibezfitness.ae
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable requirements. The revised version will be posted on this page with a new "Last updated" date. Please review it periodically.
This policy is provided for transparency about our data practices. It has been drafted in alignment with applicable UAE data-protection principles and does not constitute legal advice or a certification of compliance. Vibez may wish to have it reviewed by qualified UAE legal counsel.